Return Policy

SHIPPING INFORMATION, ONLINE RETURN POLICY,INSTORE RETURN POLICY, AND LIMITED WARRANTY

Shipping Information for www.Kaicell.com

  • All in-stock items that are ordered before 3:00 P.M. EST will ship within 1 business day.
  • Custom orders that are ordered before 3:00 P.M. will ship within 3-5 business days.
  • Any orders that are placed after 3:00 P.M. EST will be processed the following business day.
  • Standard and Priority Domestic order delivery is Monday – Saturday. Alternate delivery service schedules are determined by the carrier.
  • Local and state sales tax may apply.
  • Orders returned to us due to incorrect or missing address information that was entered by you (the customer) when placing the order may be reshipped but you (the customer) will be responsible for all new shipping and handling charges. Additionally, if you choose not to have the item reshipped, you will receive a refund minus all shipping and handling charges.

Online Return and Exchange Policy for www.Kaicell.com

We want you to be fully satisfied with every item that you purchase from www.Kaicell.com.

  • If you are not satisfied with an item that you have purchased, you may return the item within 14 days after the original purchase date as indicated on the receipt, if the item meets all the terms of our Return and Exchange Policy, for either a full refund of the purchase price including applicable taxes, minus shipping and handling, and customs and duties (if applicable); or you may exchange the item for another item of equal or lesser value and you will receive a refund for the difference in price (if applicable), minus shipping and handling.
  • If the item you purchased was defective or was damaged in shipping or you received an item other than the item you ordered, you will receive a full refund including applicable taxes and shipping and handling costs.
  • The item must be returned in good condition, in original packaging with all paperwork, parts and accessories to ensure a refund. Please see our Return Instructions before returning your item.

Exchange and Return Period

Exchange or return your item anytime within 14 days after the original purchase date as indicated on the receipt based on the conditions described below.

Return Exceptions

Our return policies do NOT apply to all items.

Non-refundable and non-exchangeable items include:

  • Custom products and products that have been personalized
  • Consumable items such as batteries
  • Items that are damaged or abused or had been subject to liquid damage
  • Items showing any clearly visible damage (e.g. the item is either broken, cracked, smashed, etc.) as a result of an external force
  • Items that are missing a component or accessories, such as cords or cables
  • An unapproved modification added to the item, such as personalization, etching, or engraving
  • An unapproved item disassembly which exposes internal components of the item which are intended to remain within protective casing (e.g. electronic circuitry of a charging device)

We also cannot accept returns or offer refunds for any reason for products purchased through a reseller or distributor. Products not purchased directly through www.Kaicell.com must be returned to the original reseller or distributor pursuant to that company’s return policy.

Kai! cards and cases are not handled under this return policy. See separate Return and Exchange Policy for Kai! cards and cases below.

Return Instructions

Please note that items purchased at a Kaicell retail store or any physical or online location other than www.Kaicell.com may NOT be returned by mail to our online store. These return instructions are only for items purchased at www.Kaicell.com.

If you want to return or exchange an item purchased from www.Kaicell.com, please follow these steps:

  1. All products must be returned in good condition, in original packaging and with all paperwork, parts and accessories to ensure full credit. See Return Exceptions above.
  2. Contact Kaicell.com’s Customer Service Department at xxxxxxxxxx Ext xxx or by email to obtain your Return Merchandise Authorization (“RMA”) number.
  3. Once you have obtained your RMA Number you will need to print off a copy of the Kaicell RMA form and follow the instructions on the form. Please remember to enter your RMA Number on the form.
  4. Enclose a copy of the Kaicell RMA form with your shipment.
  5. Pack the item securely in order to ensure safe return back to us.
  6. Ship the return package to the address indicated on the Kaicell RMA form. For your protection and to ensure you can track the delivery, we recommend that you use UPS or Insured Parcel Post when returning an item.

All return shipping charges must be prepaid unless the item received was defective or you received an item other than the item you ordered. We are not responsible for lost or damaged shipments. We do not accept any postage due on return shipments. We highly recommend using a shipping method that offers package tracking.

Promotional Items and Bundles

As a benefit to our customers, Kaicell occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When an item that was purchased together with a promotional item is returned, the value of the discount on the promotional item is deducted from the refund amount. For instance, if you purchase a protective snap on case and get 50% off a car charger and then return the protective snap on case, 50% of the value of the car charger (i.e. the amount of the original discount) would be subtracted from your refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be subtracted from the refund. This occasionally results in additional funds being owed to us. For instance, if you receive Rs 200 in savings when you purchase a protective snap on case and a car charger together and you return either item, the Rs200 amount will be subtracted from your refund. If this results in a negative balance, you will owe us the difference.

Refund Method

You will receive a refund in the same form of payment originally used for purchase, which usually occurs within 10-15 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original and return shipping costs will not be refunded unless the item you purchased was either defective or you received an item other than the item you purchased.

Return and Exchange Policy for Items Purchased at a Kaicell Physical Store

To return or exchange an item purchased in an independently owned and operated Kaicell physical store, you may ONLY bring the item back to the same store where you purchased the item(s). Please follow this policy:

  • If you are not satisfied with an item that you have purchased, you may return the item within 14 days of the original purchase date as indicated on the receipt for either a full refund of the purchase price including applicable taxes or you may exchange the item for another item of equal or lesser value and you will receive a refund for the difference (if applicable).
  • If the item you purchased was defective, you will receive a full refund including applicable taxes.
  • The item must be returned in good condition, in original packaging with all paperwork, parts and accessories to ensure a refund. See Return Exceptions below.

Exchange and Return Period

Exchange or return your item anytime within 14 days after the original purchase date as indicated on the receipt based on the conditions described below.

Return Exceptions

Some items cannot be returned or exchanged, which include:

  • Custom products and products that have been personalized
  • Consumable items such as batteries
  • Items that are damaged or abused or had been subject to liquid damage
  • Items showing any clearly visible damage (e.g. the item is either broken, cracked, smashed, etc.) as a result of an external force attributable to you
  • Items that are missing a component or accessories, such as cords or cables
  • An unapproved modification added to the item, such as personalization, etching, or engraving
  • An unapproved item disassembly which exposes internal components of the item which are intended to remain within protective casing (e.g. electronic circuitry of a charging device)
  • A Kaicell physical store also cannot accept returns or offer refunds or exchanges for any reason for products purchased from a reseller, distributor, another physical store, or from the online store found at Kaicell.com.
  • Kai! cards and cases are not handled under this return policy. See separate Return and Exchange Policy for Kai! cards and cases below.

Original Receipt

You can ONLY receive a refund or exchange if you bring the original receipt.

Refund or Exchange Policy

If you want to receive a refund or exchange please follow these steps:

  1. Bring the item back ONLY to the physical store where you purchased the item
  2. You must return the item within 14 days after the original purchase date as indicated on the receipt
  3. You must have the original receipt
  4. All components must be included, (i.e. wires, chargers, etc.). See Return Exceptions above.
  5. Fill out the store return form available at the physical store location in which you made the purchase, which will include your name, address, phone number, and e-mail address. The information on the form will only be used to process your return or by corporate headquarters which possibly may contact you to learn about your customer experience and verify the return.
  6. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference.

Refund Method

Your refund will generally be in the same form as the original payment.

Credit Card or Debit Card: When the item was purchased with a credit card or debit card for more than Rs 5000, you will receive a refund of the purchase price including applicable taxes, back to the credit card or debit card used at the time of making the purchase. This refund usually occurs within 10-15 business days of your return. When the item purchased is under Rs 5000, then you will receive a refund at the time of making the return for the purchase price including applicable taxes on the credit card or debit card used at the time you made the purchase.

Cash: When the item was purchased with cash for more than Rs 5000, you will receive a refund for the purchase price including applicable taxes. The refund will be in the form of a check which will be mailed to you within 10 business days of your return. When the item purchased is under Rs5000, then you will receive a refund at the time of making the return for the purchase price including applicable taxes in the form of cash.

Promotional Items and Bundles

As a benefit to their customers, Kaicell physical stores occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When an item that was purchased together with a promotional item is returned, the value of the discount on the promotional item is deducted from the refund amount. For instance, if you purchase a protective snap on case and get 50% off a car charger and the return the protective snap on case, 50% of the value of the car charger (i.e. the amount of the original discount) would be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be subtracted from the refund. This occasionally results in additional funds being owed to the Kaicell physical store. For instance, if you receive $20 in savings when you purchase a protective snap on case and a car charger together and you return either item, the $20 amount will be subtracted from your refund. If this results in a negative balance, you will owe the difference to the Kaicell physical store.

Return and Exchange Policy for Kai! Cards and Cases

Return Policy for Unredeemed Kai! Cards:

You may obtain a refund for the purchase price of an unredeemed Kai! Card only through the Kaicell corporate office. You may not obtain a refund for an unredeemed Kai! Card from a Kaicell retail store or on-line store.

To obtain a refund for an unredeemed Kai! Card, send the card and the store receipt for the card to Kaicell, Kai! Card, 6485 Shiloh Road, Building B-100, Alpharetta, Georgia 30005, Attn: Customer Service. If approved, we will refund the purchase price for the unredeemed Kai! Card including applicable taxes on the credit card or debit card used at the time you made the purchase.

Exchange Policy for Kai! Cases

If the Kai! custom designer case you purchased was defective or damaged in shipping or you received a case design that is substantially different from what you ordered, you may contact Kaicell within 14 days after your receipt of the case to request a code that can be used only for purchase of a new Kai! custom designer case. Kaicell may require that you provide a photo of the case showing the defect and/or that you return the case to Kaicell before deciding whether to issue you the code.

When designing your Kai! custom designer case, be sure to select the correct device and case style. The design is yours so Kaicell does not offer returns or exchanges if you do not like the look of the case.

You may use the code to order a new Kai! custom designer case on the Kaicell.com website.

Exchange and Return Period

Contact Kaicell about your Kai! custom designer case anytime within 14 days after your receipt of the case.

Return Instructions

Please note that Kai! custom designer cases may NOT be returned to the physical store that sold the Kai! Card. Kai! custom designer cases may ONLY be returned following these steps:

  1. Contact the Kaicell Customer Service Department at 888.516.2856 Ext 238 or by email.
  2. If you are instructed to provide a photo of the case showing the defect, follow the instructions provided by the Kaicell Customer Service Department.
  3. If you are instructed to return the case to Kaicell, we will provide you with a form to enclose with your shipment. Pack the case securely in order to ensure safe return back to us. Ship the return package to the address indicated on the form. For your protection and to ensure you can track the delivery, we recommend that you use UPS or Insured Parcel Post. All return shipping charges must be prepaid unless the case was defective or damaged in shipping. We are not responsible for lost or damaged shipments. We do not accept any postage due on return shipments and we cannot accept C.O.D. deliveries. We highly recommend using a shipping method that offers package tracking.
  4. Kaicell will determine whether your case qualifies under this Return and Exchange Policy and whether to issue you a code for a new Kai! custom designer case. The decisions of Kaicell are final.

Limited Warranty

Kaicell Electronics Pvt Ltd warrants its products against defects in material and workmanship for one (1) year from the date of purchase of Kaicell products which are purchased by consumers and other end users from the www.Kaicell.com website or from Kaicell branded retail locations. This limited warranty is not extended to wholesalers, retailers or other resellers. Wholesalers, retailers and other resellers should see the Kaicell Electronics Agreement Establishing Terms Conditions of Sale located within your account at www.Kaicell.com.

What Will Kaicell Electronics Do? For Kaicell products covered by this limited warranty, Kaicell Electronics Kaicell Electronics will provide a replacement or repair. Replacement may be a product of comparable value and design. Repair may include the use of refurbished parts or products. In the event of a defect in material and workmanship, these are your exclusive remedies.

What Does This Limited Warranty Not Cover? Items that have been damaged through normal wear and tear or customer use or abuse are not covered. Consumable items such as batteries as well as items that are missing accessories (such as cords or cables) and custom or personalized items are not covered. This limited warranty does not cover the repair, replacement, or cost of any electronic device or personal property not sold by Kaicell. Customer abuse includes, without limitation, dropping a phone or other mobile device.

Kaicell offers certain products from third party companies that offer their own limited warranty. In those circumstances, the third party limited warranty shall be applicable and this Limited Warranty shall not apply. Kaicell may direct you to contact the third party to address the product defect. If the third party does not address the defect, you may contact the Kaicell Customer Service Department, but any action is in Kaicell Electronics’s discretion.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE NOT RECOVERABLE UNDER THIS WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. The limited warranty gives you specific legal rights and you may have other rights which vary from state to state.

How Do You Get Service under this Limited Warranty? Go to the “Contact” page at www.Kaicell.com and supply the required information about the defective product. You will be contacted by a Kaicell Service Representative who will provide you with information on how to obtain a replacement or repair.

If you purchased a Kaicell product with a defect in material and workmanship from an authorized Kaicell reseller other than a Kaicell branded retail location, please contact the reseller. If the reseller does not address the product defect, you may contact the Kaicell Customer Service Department at 1.888.516.2856 Ext 238 or by email, but any action is in Kaicell Electronics’s discretion.

Limited Warranty For Wireless Device Repair

The below Warranty is for repairs that are performed ONLY at a Kaicell® branded locations, which locations are independently owned and operated (the “Location”). The Location warrants its original repair against defects in material and workmanship for ninety (90) days from the date of the repair.

What Will The Location Do? For repairs covered by this limited warranty, if the original repair fails as a result of the quality of the part we installed or the workmanship in repairing the device, we will attempt to repair your device again, free of charge. If we are unable to repair your phone we will refund the cost you paid for the repair. Repairs may include the use of refurbished parts or products. This warranty is limited to the repair that was performed by the Location and our liability is limited to the amount you paid to us for the repair. In the event of a defect in material and workmanship, these are your exclusive remedies.

What Does This Limited Warranty Not Cover? Items that have been damaged through normal wear and tear or customer use or abuse are not covered. This limited warranty does not cover the replacement or cost of any electronic device or personal property not sold to you by the Location. Customer abuse includes without limitation dropping a phone or other mobile device. Additionally, this warranty does not cover: (1) any device that has been exposed to additional physical damage after the date of repair, (2) any device that has been repaired by a third party other than the Location after the date of the repair, or (3) any device that has incurred water/liquid damage at any time, including in the event that the repair was intended to fix water/liquid damage. There is no warranty for a device when water/liquid damage has occurred.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE NOT RECOVERABLE UNDER THIS WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. The limited warranty gives you specific legal rights and you may have other rights which vary from state to state.

How Do You Get Service under this Limited Warranty? Bring the device back ONLY to the physical Location where you had your device repaired. You must have the original receipt. Fill out the Location form available at the physical store location that performed the repair, which will include your name, address, phone number, and e-mail address. The information on the form will only be used to process your claim or by corporate headquarters which possibly may contact you to learn about your customer experience. If the Location does not address the repair defect, you may contact the Kaicell Customer Service Department at 1.888.516.2856 Ext 238 or by email, but any action is in Kaicell Electronics’s discretion.

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